Order to Delivery: Fulfil Every Order Right First Time
Order Management & Fulfilment: leave with an order-to-cash flow map, exception rules and an OTIF measurement sheet.
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What this session would cover
Proposed outline — the mentor finalises the agenda once this topic is scheduled.
- 1Why order management & fulfilment matters — the common problem: Orders get lost between sales, warehouse and accounts, and customers chase updates.
- 2Core concepts in plain language: Order capture, order validation, order allocation, order prioritization, fulfilment planning, delivery commitments
- 3Going further: order tracking, order exceptions, dispatch management, delivery confirmation, backorders, cancellations
- 4Framework walkthrough: SIPOC, PDCA, Value-Stream Mapping
- 5Practical workflow, built live: An order-to-cash flow map, exception rules and an OTIF measurement sheet.
- 6How to measure it: Throughput, Cycle time, Utilization, Backlog, Service-level achievement, On-time-in-full delivery
- 7An illustrative case (a fictional example, not a client result), then live Q&A on your own situation
Who it's for
- • Operations managers and supervisors
- • Small-business owners running day-to-day work
- • Admin, supply-chain and quality teams
You'd leave with
- An order-to-cash flow map, exception rules and an OTIF measurement sheet.
- A working understanding of SIPOC and PDCA
- A short list of measures to track: Throughput, Cycle time, Utilization
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