Map, Fix and Standardize Your Business Processes
Business Process Management: leave with a SIPOC, swimlane process map and a one-page SOP with an owner and controls.
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Learn this topic with a mentor
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- Bring your own work — code, campaign, report or plan
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- Time, format and fee confirmed by email first
What this session would cover
Proposed outline — the mentor finalises the agenda once this topic is scheduled.
- 1Why business process management matters — the common problem: The same task is done differently by every person, causing errors and rework.
- 2Core concepts in plain language: Process discovery, process mapping, process modeling, process ownership, process architecture, workflow design
- 3Going further: standard operating procedures, process documentation, process controls, process measurement, process standardization, process automation
- 4Framework walkthrough: SIPOC, Swimlane Mapping, PDCA
- 5Practical workflow, built live: A SIPOC, swimlane process map and a one-page SOP with an owner and controls.
- 6How to measure it: Throughput, Cycle time, Utilization, Backlog, Service-level achievement, On-time-in-full delivery
- 7An illustrative case (a fictional example, not a client result), then live Q&A on your own situation
Who it's for
- • Operations managers and supervisors
- • Small-business owners running day-to-day work
- • Admin, supply-chain and quality teams
You'd leave with
- A SIPOC, swimlane process map and a one-page SOP with an owner and controls.
- A working understanding of SIPOC and Swimlane Mapping
- A short list of measures to track: Throughput, Cycle time, Utilization
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