Privacy Policy

1. Introduction

TechlyUp ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, and other contact details.
• Usage Data: Information about how you interact with our website and services.
• Device Information: IP address, browser type, operating system, and device identifiers.
• Cookies: We use cookies to enhance your browsing experience.

3. How We Use Your Information

We use the information we collect to:

• Provide and maintain our services
• Process transactions and send related information
• Send administrative information and updates
• Respond to customer service requests
• Improve our website and services
• Send marketing and promotional communications (with your consent)

4. Sharing Your Information

We do not sell or rent your personal information to third parties. We may share your information with:

• Service providers who assist us in operating our business
• Professional advisors such as lawyers and accountants
• Government authorities when required by law

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

6. Your Rights

Depending on your location, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Object to processing of your information
• Request restriction of processing
• Data portability

7. Cookies

We use cookies and similar tracking technologies to track activity on our website and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

9. GDPR Compliance

For users in the European Economic Area (EEA), we comply with the General Data Protection Regulation (GDPR). Our GDPR compliance includes:

• Lawful Basis for Processing: We process your data only with a valid lawful basis — consent, contractual necessity, or legitimate interest.
• Data Protection Officer: We have appointed a DPO to oversee compliance. Contact: hello@appneural.com.
• International Transfers: Data transfers outside the EEA are protected by Standard Contractual Clauses (SCCs).
• Right to Withdraw Consent: You can withdraw consent at any time without affecting the lawfulness of prior processing.
• Data Protection Impact Assessments: We conduct DPIAs for high-risk processing activities.

10. Data Handling Practices

We follow industry best practices for data handling:

• Data Minimization: We collect only the data necessary for our stated purposes.
• Purpose Limitation: Your data is used only for the purposes disclosed at collection.
• Encryption: All personal data is encrypted in transit (TLS 1.3) and at rest (AES-256).
• Access Controls: Access to personal data is restricted to authorized personnel on a need-to-know basis.
• Vendor Management: Third-party processors are vetted for GDPR compliance and bound by Data Processing Agreements.

11. Data Retention

We retain your personal data only as long as necessary:

• Account Data: Retained for the duration of your account plus 30 days after deletion request.
• Usage Data: Retained for 24 months for analytics purposes.
• Communication Data: Retained for 12 months after last interaction.
• Financial Records: Retained for 7 years as required by tax regulations.
• Cookies: Session cookies expire when you close your browser. Persistent cookies expire after 12 months.

12. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

13. Changes to This Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

14. Contact Us

If you have any questions about this Privacy Policy, please contact us at hello@appneural.com.