Quality Management: Build Quality In, Don't Inspect It Out
Quality Management & Quality Assurance: leave with a quality checklist, defect log and a CAPA (corrective and preventive action) tracker.
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What this session would cover
Proposed outline — the mentor finalises the agenda once this topic is scheduled.
- 1Why quality management & quality assurance matters — the common problem: Defects get fixed quietly and repeat because nobody tracks causes or corrective actions.
- 2Core concepts in plain language: Quality planning, quality standards, quality assurance, quality control, total quality management, quality management systems
- 3Going further: inspection, testing, statistical process control, process capability, defect management, corrective actions
- 4Framework walkthrough: SIPOC, PDCA, Value-Stream Mapping
- 5Practical workflow, built live: A quality checklist, defect log and a CAPA (corrective and preventive action) tracker.
- 6How to measure it: Throughput, Cycle time, Utilization, Backlog, Service-level achievement, On-time-in-full delivery
- 7An illustrative case (a fictional example, not a client result), then live Q&A on your own situation
Who it's for
- • Operations managers and supervisors
- • Small-business owners running day-to-day work
- • Admin, supply-chain and quality teams
You'd leave with
- A quality checklist, defect log and a CAPA (corrective and preventive action) tracker.
- A working understanding of SIPOC and PDCA
- A short list of measures to track: Throughput, Cycle time, Utilization
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