IT Operations Basics: Keep Systems Running Smoothly
IT Service & Infrastructure Operations: leave with an IT service catalog, incident workflow and an asset and license register.
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What this session would cover
Proposed outline — the mentor finalises the agenda once this topic is scheduled.
- 1Why it service & infrastructure operations matters — the common problem: IT issues are handled by whoever is free, with no record of what broke or why.
- 2Core concepts in plain language: IT service management, service desks, incident management, problem management, change enablement, service requests
- 3Going further: configuration management, service catalogs, infrastructure monitoring, availability management, capacity management, backup management
- 4Framework walkthrough: RACI, Risk Matrix, PDCA
- 5Practical workflow, built live: An IT service catalog, incident workflow and an asset and license register.
- 6How to measure it: Availability, Incident frequency, Recovery time, Change failure rate, Technology cost
- 7An illustrative case (a fictional example, not a client result), then live Q&A on your own situation
Who it's for
- • IT managers and tech leads
- • Business owners making technology decisions
- • Operations teams adopting AI and automation
You'd leave with
- An IT service catalog, incident workflow and an asset and license register.
- A working understanding of RACI and Risk Matrix
- A short list of measures to track: Availability, Incident frequency, Recovery time
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